Create intelligent chatbots directly in Microsoft Teams using Power Virtual Agents (PVA). We'll also show how the integration with the Bot Framework Composer lights up new capabilities for building even richer custom experiences. Jeremy Chapman is joined by Emma Archer, Principal Group Program Manager for Power Virtual Agents, who shows you how easy it is to create a new PVA bot in Teams and how to extend it with custom capabilities, leveraging the Bot Framework Composer.
With so many of us working remotely, it can be harder to get your questions answered. We’ve integrated PVA to give you an instant bot authoring canvas to build intelligent and responsive chatbots without even leaving Teams. You can build custom virtual chat experiences to engage with your team, address frequently asked questions, and save time by triaging common IT questions. And the good news is that Power Virtual Agents is included in your Teams license.
Just released to public preview is our deep integration of PVA with the Azure Bot Framework Composer.This offers richer experiences, such as adaptive dialogues that give you a way to code complex event-driven dialogues. Bots can easily switch contexts mid-conversation and then switch back, so they appear less robotic. Or use adaptive cards that give you a rich, interactive display and enable you to incorporate images and videos.
► QUICK LINKS:
00:00 - Introduction
02:03 - See an example of a chatbot
02:55 - How to build your own chatbot
04:54 - How to create a complex interaction
07:21 - Azure Bot Framework Composer
08:39 - See Bot Framework Composer in action
10:39 - How to make chatbots available within Teams
12:33 - Closing notes
► Link References:
Watch an introduction to Power Virtual Agents at https://aka.ms/PVAMechanics
To learn more go to www.powervirtualagents.microsoft.com
Unfamiliar with Microsoft Mechanics? We are Microsoft’s official video series for IT. You can watch and share valuable content and demos of current and upcoming tech from the people who build it at #Microsoft.
Subscribe to our YouTube: https://www.powervirtualagents.microsoft.com/
Follow us on Twitter: https://twitter.com/MSFTMechanics
Follow us on LinkedIn: https://www.linkedin.com/company/microsoft-mechanics/
Follow us on Facebook: https://facebook.com/microsoftmechanics/
Get the basics for configuring and managing Microsoft Teams. Watch this video and you'll see the prerequisites for the best Microsoft Teams experience including; planning for network capacity and deployment; org-wide tenant-level controls; as well as ways to customize Microsoft Teams for any organization. Configure Microsoft Teams as part of your install: https://config.office.com Learn more details on configuration of Office 365: https://aka.ms/OfficeITSeries Complete list of Microsoft setting and policies: https://aka.ms/SuccessWithTeams Save this link to watch the whole series on Microsoft Teams Essentials for IT: https://aka.ms/MicrosoftTeamsforIT
Navigate Cloud Economics in Azure, and see radical cost savings for your organization based on your specific workloads. Cloud billing is tied to compute and storage, which includes the underlying software licensing fees. Costs accrue via a pay for what you consume model, versus the up-front server infrastructure and software licensing costs that you would typically pay on-premises in your data center. Join Matt McSpirit, Microsoft Azure’s Senior Product Manager, to see how the cloud consumption model in Azure applies.
The Cloud is infinitely flexible; it’s not “one size fits all.” A major advantage of the Cloud is the power it gives you to elastically scale compute resources in response to different peaks in your business. As you pay for what you consume, consider how you will consume resources for your specific workloads in order to get the best pricing.
Unpredictable workloads:
Add and subtract resources as you need them, resulting in variable costs.
Purposefully architecting for elasticity can help to save costs
Predictable workloads:
Make an upfront commitment to consume at a certain level for a longer period of time, and you can benefit from fixed costs at reduced pricing.
Azure Dedicated Host provides the physical servers you need dedicated to your Azure subscription
Azure Reservations allows you to commit resources for one-year or three-year plans for multiple services
Across both of these consumption approaches, one of the most important levers to keep your costs in check, is software licensing which can make up to 30-40% of your Cloud bill. Once you are in Azure, the Azure Cost Management tool allows you to set target budgets and track against spending. And if you are trying to reduce your carbon footprint, studies show that Microsoft cloud services are up to 93 percent more energy-efficient and up to 98 percent more carbon-efficient than datacenters run on-premises.
► QUICK LINKS:
00:00 - Introduction
00:22 - How cloud pricing works
02:39 - Software licensing
03:35 - Paying for what you consume
04:08 - Variable costs
05:15 - Fixed costs
06:29 - See economic tips put to the test/Azure pricing calculator
09:57 - Managing costs over time
► Link References:
To learn more, check out https://aka.ms/AzureCloudEconomic
For more information on licenses, visit https://aka.ms/Licensing
Leverage the free Azure Pricing Calculator, available at https://aka.ms/azurepricingcalculator
Check calculations at https://aka.ms/WSOpenLicensing and https://aka.ms/SAMechanics
Find pricing details for SQL Server at https://aka.ms/SQLOpenLicensing
Unfamiliar with Microsoft Mechanics? We are Microsoft’s official video series for IT. You can watch and share valuable content and demos of current and upcoming tech from the people who build it at #Microsoft.
Subscribe to our YouTube: https://www.youtube.com/c/MicrosoftMechanicsSeries?sub_confirmation=1
Follow us on Twitter: https://twitter.com/MSFTMechanics
Follow us on LinkedIn: https://www.linkedin.com/company/microsoft-mechanics/
Follow us on Facebook: https://facebook.com/microsoftmechanics/
Build a consistent experience for frontline workers with Microsoft Teams updates. Take a look at the latest updates for frontline workers in Microsoft Teams. The past year has revealed a gap that exists for essential workers in terms of equal access to technology. By proactively extending the Team's platform to them, you can avoid workers finding their own potentially risky solutions.
Microsoft Teams can run on either personal devices or shared devices, it's integrated with your back office, and it's secured by design. You can also configure it to meet the specific needs of your frontline workers, their managers, or IT. Everybody benefits, and it's a consistent experience. Daniel Hidalgo, Product Manager for Microsoft Teams, joins host Jeremy Chapman to share Teams updates for:
• Frontline workers- easy sign-in, and new capability called Walkie Talkie
• Managers- new ways to manage your Teams with My Staff portal.
• IT- new policy packages, Team templates to speed up configuration, as well as new options for managing shared devices in Endpoint Manager
► QUICK LINKS:
00:00 - Introduction
02:01 - Demo: sign in, navigate the app
04:08 - Communication elements: tasks, private chats, team conversations
05:37 - Walkie Talkie
07:15 - Create unique apps using Power Apps
09:05 - My Staff manager experience
10:51 - Team templates, policy packages
12:02 - New Endpoint Manager preview features to enable shared devices
13:35 - Wrap up
► Link References: To get started, check out https://aka.ms/TeamsForFrontline
Walk through an entire power app build start to finish at https://aka.ms/PowerAppsMechanics
Build a simplified Azure AD experience called My Staff at https://MyStaff.microsoft.com
Find out more about Azure AD shared device mode at https://aka.ms/MSALdocs
Unfamiliar with Microsoft Mechanics? We are Microsoft’s official video series for IT. You can watch and share valuable content and demos of current and upcoming tech from the people who build it at #Microsoft.
Subscribe to our YouTube: https://www.youtube.com/c/MicrosoftMechanicsSeries?sub_confirmation=1
Follow us on Twitter: https://twitter.com/MSFTMechanics
Follow us on LinkedIn: https://www.linkedin.com/company/microsoft-mechanics/
Follow us on Facebook: https://facebook.com/microsoftmechanics/
Get an inside look at the new Surface Hub 2S 85”, the largest device in the Surface family. Combining state-of-the-art hardware with Microsoft 365 productivity and meeting experiences, it’s designed to enable stronger person-to-person and Team connection, bringing in-person and virtual meeting participants together in one seamless experience. Also notable is its modular design with removable camera and compute module.
Experience: Ideal for teamwork spaces and conference rooms Walk up and use it as a shared device without the need to authenticate Join meetings instantly from Surface Hub or your own personal device with proximity join Combine Surface Hubs together to present participants on one hub and content on the other.
Design: More screen real estate than the original Offers a fluid, multi pen inking experience Detachable camera captures 4k video at a 90 degree horizontal field of view Removable compute module with a comprehensive array of ports.
► QUICK LINKS:
00:00 - Introduction
00:38 - Experience
02:10 - Design
03:38 - Modularity
04:41 - Mounting and Mobility
05:20 - Manageability
06:16 - Security
06:47 - Closing notes
► Link References:
For availability and more information, check out https://www.surface.com
Learn more about partner certified peripherals at https://aka.ms/certifiedperipherals
Unfamiliar with Microsoft Mechanics? We are Microsoft’s official video series for IT. You can watch and share valuable content and demos of current and upcoming tech from the people who build it at #Microsoft.
Subscribe to our YouTube: https://www.powervirtualagents.microsoft.com/
Follow us on Twitter: https://twitter.com/MSFTMechanics
Follow us on LinkedIn: https://www.linkedin.com/company/microsoft-mechanics/
Follow us on Facebook: https://facebook.com/microsoftmechanics/
The Surface Pro 7+ is the latest generation of the purpose-built, class defining Surface 2-in-1, available exclusively for commercial customers and educational institutions. It's capable of transforming from a laptop to a tablet, or into studio mode, while also serving as a desktop when docked and connected to external displays.
And while the signature form factor remains consistent, it brings the next level of performance and versatility to its category, it comes with options for:
- Quad core compute running 11th generation Intel Core processors, which at its most popular spec, is more than twice as fast as its ’predecessor’
- A new removable SSD enables allows you to retain and protect your sensitive information
- Configurations available now with up to 32 GB of RAM
- Optional built-in LTE Advanced, with eSIM and physical SIM support
- And a 50.4 watt-hour battery, which is the highest capacity battery ever in the Surface Pro line
► QUICK LINKS:
00:00 - Introduction and highlights
01:08 - Color options and accessories
01:38 - Tour of Surface Pro 7+ hardware
03:41 - Surface Pro 7+ internals
05:17 - LTE Advanced option
06:04 - Manageability for IT
06:27 - Bulk packaging improvements
07:17 - Wrap-up
Unfamiliar with Microsoft Mechanics? We are Microsoft’s official video series for IT and technology enthusiasts. You can watch and share valuable content and demos of current and upcoming tech from the people who build it at #Microsoft.
Subscribe to our YouTube: https://www.youtube.com/c/MicrosoftMechanicsSeries?sub_confirmation=1
Follow us on Twitter: https://twitter.com/MSFTMechanics
Follow us on LinkedIn: https://www.linkedin.com/company/microsoft-mechanics/
Follow us on Facebook: https://facebook.com/microsoftmechanics/
Global investments company, BNY Mellon shows how they leverage Azure Database for PostgreSQL - Hyperscale (Citus), and Azure Kubernetes Service (AKS) to design an intelligent system for data ingest and transformation.
Keith Pijanowski, Senior Principal Consultant at BNY Mellon, joins host Jeremy Chapman to share the team’s implementation story and how they unified their data in Azure, established an integrated data and analytics platform, and built new SaaS applications that could leverage the unique IP in their data quickly and at scale.
If you’re new to BNY Mellon, it's the world's largest custodian bank and asset servicing company. It helps many of the world's largest and most sophisticated asset managers and asset owners manage and service their financial investments and reach data-driven decisions.
► QUICK LINKS:
00:00 - Introduction
01:39 - Take a look at the app
02:48 - How they built it
03:39 - Intelligent system for data ingest and transformation
05:50 - How Azure database for PostgreSQL - Hyperscale helps
06:19 - How to process queries quickly
09:23 - Serving the data from PostgreSQL into the app
11:02 - What’s next for BNY Mellon?
► Link References:
Learn more about BNY Mellon’s solutions check out https://aka.ms/BNYMellon
For more on Azure Database for PostgreSQL - Hyperscale (Citus) and Azure Kubernetes Service, visit https://www.azure.com
Unfamiliar with Microsoft Mechanics? We are Microsoft’s official video series for IT. You can watch and share valuable content and demos of current and upcoming tech from the people who build it at #Microsoft.
Subscribe to our YouTube: https://www.youtube.com/c/MicrosoftMechanicsSeries?sub_confirmation=1
Follow us on Twitter: https://twitter.com/MSFTMechanics
Follow us on LinkedIn: https://www.linkedin.com/company/microsoft-mechanics/
Follow us on Facebook: https://facebook.com/microsoftmechanics/
Make automation more accessible so you can focus on what’s important. From code-free automation to your everyday processes in Microsoft teams, the new Power Automate Desktops Robotic Process Automation (RPA) capabilities expands UI automation across a broader spectrum of legacy apps and your favorite web browsers.
Automation is no longer only referring to IT automation. As more of what we do every day is digital, automation can apply to almost any process or task. Whether it's an approval process across the stakeholders, or data entry between different apps, there's nothing stopping you from automating many of the things that you do every single day. With Power Automate, part of the Microsoft Power platform, you can do digital process automation for any task or business process.
Host Jeremy Chapman is joined by Stephen Siciliano, PM Director for Power Automate, who shows the many options for automating repetitive tasks:
Everyday processes in your Microsoft 365 apps
Win32 apps
Web apps across browsers
► QUICK LINKS:
00:00 - Introduction
03:00 - Demo RPA for Legacy App
05:08 - New Power Automate Desktop
08:39 - How to test the automation
10:02 - Automation in a web app in browsers
12:23 - How to track what’s been automated
12:58 - Closing notes
► Link References:
Learn more and get started at https://www.powerautomate.com
Unfamiliar with Microsoft Mechanics? We are Microsoft’s official video series for IT. You can watch and share valuable content and demos of current and upcoming tech from the people who build it at #Microsoft.
Subscribe to our YouTube: https://www.youtube.com/c/MicrosoftMechanicsSeries?sub_confirmation=1
Follow us on Twitter: https://twitter.com/MSFTMechanics
Follow us on LinkedIn: https://www.linkedin.com/company/microsoft-mechanics/
Follow us on Facebook: https://facebook.com/microsoftmechanics/
Azure Purview is a significant breakthrough service, especially from a data management perspective. Because data can take many different forms, it's difficult to get a handle on the volumes of data that sit across your organization in multiple clouds and on premises. Purview solves for data discovery and provides the foundation for effective data governance. Ultimately, the better you understand the data you have, the more effectively you can use it across your organization.
Purview provides:
A unified platform that automatically discovers and classifies your data without the need to move it.
Rich user experiences, enable data, producers, consumers, and stewards to easily collaborate.
A way to easily track and visualize the lineage of your data across the data estate, so you can easily see where data is moved and how it's been transformed.
► QUICK LINKS:
00:00 - Introduction
01:10 - What is Azure Purview?
03:02 - Purview in action: Search process
04:38 - Purview in action: Tables information & lineage view
06:23 - How it works
07:43 - Setup
09:33 - Options to scan data
10:57 - Insights: Bird’s eye view of data landscape
12:11 - Closing notes
► Link References:
Get started and sign up for Azure Purview at https://aka.ms/TryAzurePurview
To learn more, check out our online resources at https://aka.ms/AzurePurview
Unfamiliar with Microsoft Mechanics? We are Microsoft’s official video series for IT. You can watch and share valuable content and demos of current and upcoming tech from the people who build it at #Microsoft.
Subscribe to our YouTube: https://www.youtube.com/c/MicrosoftMechanicsSeries?sub_confirmation=1
Follow us on Twitter: https://twitter.com/MSFTMechanics
Follow us on LinkedIn: https://www.linkedin.com/company/microsoft-mechanics/
Follow us on Facebook: https://facebook.com/microsoftmechanics/
Azure Synapse is now generally available. Check out the updates with the release and a first look at additional capabilities coming soon. If you're new to Azure Synapse, it's Microsoft's limitless analytics platform that brings together enterprise data warehousing and big data processing into a single managed environment with no systems integration required. John Macintyre, engineering lead for Azure Synapse, joins host Jeremy Chapman to provide details on the newest updates, and walk through how a grocery retailer might use new capabilities in Synapse to plan inventory levels.
Preview capabilities in the Synapse workspace now ready for production workloads:
• Azure Synapse Link, the first cloud-native HTAP solution.
• SQL Serverless, now generally available.
• For analytics with Spark, we've built performance optimizations for our implementation of Apache spark.
New capabilities, formerly in preview, are now available and fully supported:
• New knowledge center gives you pipeline templates to bring data in sample scripts for analytics, automation, and notebooks.
• Bring data into Synapse for advanced analytics and to enrich that data in code-free ways and apply your Azure machine-learning models.
Added for data admins:
• Connect to your data and storage securely through managed private endpoints.
• You no longer have to manage subnets, worry about IP ranges, or configure private endpoints. You don't need deep networking knowledge.
► QUICK LINKS:
00:00 - Introduction
00:46 - Preview capabilities now ready for production workloads
02:07 - New capabilities that are available and fully supported
02:55 - Updates added for data admins
04:15 - Demo: How a Grocery retailer might use new capabilities in Synapse
08:59 - Demo: How to bring in historical data
10:28 - Demo: How to perform predictive analytics for yourself
12:48 - Demo: How to push it all into production
13:24 - Closing notes
► Link References:
Sign up for a trial, or create your first Synapse workspace at https://aka.ms/GetSynapse
Unfamiliar with Microsoft Mechanics? We are Microsoft’s official video series for IT. You can watch and share valuable content and demos of current and upcoming tech from the people who build it at #Microsoft.
Subscribe to our YouTube: https://www.youtube.com/c/MicrosoftMechanicsSeries?sub_confirmation=1
Follow us on Twitter: https://twitter.com/MSFTMechanics
Follow us on LinkedIn: https://www.linkedin.com/company/microsoft-mechanics/
Follow us on Facebook: https://facebook.com/microsoftmechanics/
Extend information protection controls beyond apps and services to device endpoints with Microsoft Endpoint Data Loss Prevention (or DLP). As more and more users work outside the traditional corporate walls, natively for managing Windows 10 devices and the new Edge browser, they can discover and protect sensitive data as it's being shared or transferred.
If a user inadvertently mislabels a file, DLP will detect sensitive information and apply corresponding restrictions to prevent data loss. Think of DLP as an extra layer of security and a defense in-depth approach before content ends up in the wrong hands, whether that data has been proactively labeled or not. Join host Jeremy Chapman, as he gives an overview of Microsoft Endpoint Data Loss Prevention, shows you the user experience, and shares how easy it is to set it all up.
► QUICK LINKS:
00:00 - Introduction
01:06 - User experience: apply endpoint DLP policies at the file system level
02:18 - How it works: doesn't slow your PC, fully cloud managed, and always up to date
03:05 - Admin experience: how to restrict printing, set up alerts, and set context
06:11 - See how to prevent specific apps from accessing protected files
06:48 - Closing notes
► Link References:
Find a script-based configuration package that you can deploy with your existing tools at https://aka.ms/EndpointDLPGuide
Learn more about EndpointDLP, and try it out for yourself at https://aka.ms/EndpointDLP
Unfamiliar with Microsoft Mechanics? We are Microsoft’s official video series for IT. You can watch and share valuable content and demos of current and upcoming tech from the people who build it at #Microsoft.
Subscribe to our YouTube: https://www.youtube.com/c/MicrosoftMechanicsSeries?sub_confirmation=1
Follow us on Twitter: https://twitter.com/MSFTMechanics
Follow us on LinkedIn: https://www.linkedin.com/company/microsoft-mechanics/
Follow us on Facebook: https://facebook.com/microsoftmechanics/
Get insights into the productivity of your organization and receive tips to accelerate your digital transformation. Check out the new service Microsoft Productivity Score, now generally available. In this video, Jared Spataro, Microsoft CVP for Modern Work, joins Jeremy Chapman to demonstrate Microsoft Productivity Score and how it's used.
► QUICK LINKS:
00:00 - Intro to Microsoft Productivity Score
01:45 - Demo of what the score is and Productivity Score home
03:38 - Communication category
04:47 - Meetings category
05:25 - Content collaboration category
06:38 - Teamwork category
07:25 - Mobility category
08:32 - Network connectivity category
09:28 - Microsoft 365 Apps health category
10:00 - Endpoint analytics category
11:14 - Where to get started with Microsoft Productivity Score
Microsoft 365 and the cloud constantly evolve and deliver new capabilities at scale to meet productivity needs. Microsoft Productivity Score is a tool that gives you one place for end-to-end visibility-- including insights, peer benchmarks, and actions that you can take to help your people be more productive using the technologies and services in Microsoft 365. It's designed for anyone focused on technology adoption for their organization.
You'll find Productivity Score in the Reports section of the Microsoft 365 admin center. Anyone with report reader role or higher privileges can access Productivity Score. Here you can see your score on a percentage scale and as in the Score Breakdown, it comprises both the People Experiences and Technology Experiences.
People Experiences include the measures for how the organization is working and Technology Experiences helps you understand how technology can better assist you in optimizing productivity.
In Productivity Score, we show where you are today, the trend over the last six months, and how you compare to peers in your industry. Looking at each category you'll find:
- Communication – so you see what modes people are using to communicate;
- Meetings – to see whether your online meetings follow best practices;
- Content Collaboration – to see how well people are working together using online files;
- Teamwork – to measure whether your people are working together using shared workspaces such as Teams;
- Mobility - to show you how your people are using their devices to work flexibly wherever they are,
- Endpoint Analytics - to look at how device hardware and software contribute to productivity;
- Microsoft 365 Apps health - to see if your Office apps like Word, Excel, PowerPoint and Outlook are up-to-date and on supported servicing channels; and finally
- Network Connectivity - with tailored insights and actions to help improve connections to Microsoft cloud services
► LINK REFERENCES:
To get your productivity score and get started, go to https://aka.ms/productivityscore
For related resources, check out https://aka.ms/prodscoreresources
For more details on the time savings presented and cited in Microsoft Productivity Score, see https://aka.ms/M365TEIstudy
To see what's coming soon to Endpoint Analytics with Brad Anderson, see https://aka.ms/EndpointAnalyticsUpdates
Unfamiliar with Microsoft Mechanics? We are Microsoft’s official video series for IT. You can watch and share valuable content and demos of current and upcoming tech from the people who build it at #Microsoft.
Subscribe to our YouTube: https://www.youtube.com/c/MicrosoftMechanicsSeries?sub_confirmation=1
Follow us on Twitter: https://twitter.com/MSFTMechanics
Follow us on LinkedIn: https://www.linkedin.com/company/microsoft-mechanics/
Follow us on Facebook: https://facebook.com/microsoftmechanics/
See how Microsoft Dynamics 365 Commerce supports you in the execution of your digital sales strategy with unified, intelligent, and personalized customer shopping experiences. This includes streamlining your existing supply chain and adding more resiliency. We'll show you how Dynamics 365 Commerce provides a unified experience between your organization and your customers, how it enables centralized operations, and what it takes to set it up. As a modern solution, Microsoft Dynamics 365 Commerce:
• Shows intelligent product recommendations when customers visit your eCommerce site.
• Gives customers a personalized experience by accessing their purchase history, shipping information, feedback, ratings and reviews.
• Integrates with Dynamics 365 Fraud Protection, allowing you to run risk diagnostic reports and implement rules that leverage Microsoft's adaptive AI to react to fraud.
• Comes with powerful analytics that allow your business users to review purchasing patterns across online and in-store purchases and see how specific locations are performing.
Vanessa Fournier, Dynamics 365 Group Product Manager, shows you how Dynamics 365 Commerce enables intelligent and personalized interactions across your sales channels, all while protecting against fraud and ensuring increased resiliency.
► QUICK LINKS:
00:00 - Introduction
01:53 - Components that make it possible: ERP system & Common Data Service (CDS)
02:50 - Core components: Commerce HQ & API Integration
03:23 - Key channels: Online, Point of sale, & Call center
04:26 - Leverage Customer Insights
05:00 - Your eCommerce website
06:11 - Point of Sale (POS) experiences
08:12 - Drive down costs with Fraud Protection
► Link References:
For a deeper dive on the Power Platform, and to learn more about adopting specific Dynamics 365 applications and services, check out our Dynamics 365 Essentials for IT series at https://aka.ms/Dynamics365ForIT.
Learn more about Customer Insights at https://aka.ms/MechanicsCustomerInsights.
Unfamiliar with Microsoft Mechanics? We are Microsoft’s official video series for IT. You can watch and share valuable content and demos of current and upcoming tech from the people who build it at #Microsoft.
Subscribe to our YouTube: https://www.youtube.com/c/MicrosoftMechanicsSeries?sub_confirmation=1
Follow us on Twitter: https://twitter.com/MSFTMechanics
Follow us on LinkedIn: https://www.linkedin.com/company/microsoft-mechanics/
Follow us on Facebook: https://facebook.com/microsoftmechanics/
Establish an always-on and connected customer and field service approach with Dynamics 365. Vanessa Fournier, Group Product Manager for Dynamics 365, explains how you can use the Dynamics 365 Customer Service and Field Service apps and supporting capabilities to connect with customers wherever they are, as well as how you can add automated support using virtual agents and IoT devices to augment your customer service support infrastructure.
Microsoft Dynamics 365 Customer Service provides you with digital tools such as self-service sites, communities, and chatbots, as well as IoT integration for remote detection and service. All of this makes service faster and more convenient for your customers. Dynamics 365 Customer Service also empowers your customer service personnel with the information they need and enables them to interact with customers all via one interface. Then, Dynamics 365 Field Service matches field service technicians with the appropriate job tasks while supporting them with the ability to talk with remote experts to resolve problems while they're onsite.
► QUICK LINKS:
00:00 - Intro
01:39 - Find out the components that make all of this possible.
02:46 - Learn how Chatbots are an efficient way to enable customer self-service.
03:32 - See how to surface information about IoT devices.
04:00 - How to evaluate cases for continuous improvement.
04:57 - See what it looks like to implement always-on service.
► Link References:
For more on Power Virtual Agents, watch our recent show at https://aka.ms/MechanicsPVA.
Learn about configuring channels at https://aka.ms/D365ChannelConfig.
Watch all of our Dynamics 365 Essentials for IT episodes at https://aka.ms/Dynamics365forIT.
Keep checking back with our "Dynamics 365 Essentials for IT" series to learn more about adopting Dynamics 365 applications and services within your organization, and for a deeper dive on the Power Platform.
Unfamiliar with Microsoft Mechanics, we are Microsoft’s official video series for IT? You can watch and share valuable content and demos of current and upcoming tech from the people who build it at #Microsoft.
Subscribe to our YouTube: https://www.youtube.com/c/MicrosoftMechanicsSeries?sub_confirmation=1
Follow us on Twitter: https://twitter.com/MSFTMechanics
Follow us on LinkedIn: https://www.linkedin.com/company/microsoft-mechanics/
Follow us on Facebook: https://facebook.com/microsoftmechanics/
Options for very low latency networking with Azure Edge Zones. It brings Azure's global network fabric into local metro area data centers, provided by Microsoft or with mobile carriers, and onto 5G and 4G LTE networks, so your processing power is local to your users. Edge Zones is a turnkey solution for running your own private mobile network with dedicated bandwidth managed by Azure. Join Matt McSpirit, Microsoft Azure’s Senior Product Manager, for an overview of Azure Edge Zones and the three main options available to you for very low latency networking:
• Azure Edge Zones
Allows you to deploy apps and services and your IoT device infrastructure to a Metro Azure Data Center, close to where your users are. In the same way you're used to pulling your apps and services to a region in Azure, you can now deploy them to available Azure Edge Zones.
• Azure Edge Zones with Carrier
You can deploy your apps and services to a Carrier Hosted Edge Zone. The goal of this approach is to ensure that as your code runs in Azure Edge Zones with Carriers, it's only a single hop from the mobile 5G or 4G network of your users. Because your apps and services can be deployed locally across the carriers edge network, they can remain close to the users and their devices at all times, greatly reducing app response times to deliver superior user experiences. •
Azure Private Edge Zones
Great if you want to connect to manage your IoT devices, or establish dedicated networking and compute scenarios like smart warehousing and more. With Azure Private Edge Zones, you can build and deploy your own Private Mobile Network.
► QUICK LINKS:
00:00 - Introduction
01:39 - Azure Edge Zones
02:08 - Azure Edge Zones with Carrier
03:43 - Azure Private Edge Zones
04:30 - Building block approach
06:14 - Attabotics: Real world example of Azure Private Edge Zones
07:00 - What role does 5G play?
► Link References:
• To try out Azure Zones for yourself, sign up at https://aka.ms/EdgeZones.
• Learn more about Edge Zones and see the current list of partners by visiting https://aka.ms/AboutAEZ.
• Find latency solutions at https://aka.ms/LowLatencyComputing.
Unfamiliar with Microsoft Mechanics? We are Microsoft’s official video series for IT. You can watch and share valuable content and demos of current and upcoming tech from the people who build it at Microsoft.
Subscribe to our YouTube: https://www.youtube.com/c/MicrosoftMechanicsSeries?sub_confirmation=1
Follow us on Twitter: https://twitter.com/MSFTMechanics
Follow us on LinkedIn: https://www.linkedin.com/company/microsoft-mechanics/
Follow us on Facebook: https://facebook.com/microsoftmechanics/
Reduced COVID-19 risk in the workplace with AI and IoT on the Edge, RXR Realty, New York based real estate company shows the full implementation. Cory Clarke, Product Management VP at RXR, joins Jeremy Chapman to share how they’re tackling an issue that many of us (whether as an employee or an organization) are trying to figure out— how to operate during the pandemic while keeping people safe. See how they are leveraging Azure AI and IoT for automated health checks, air quality control, social distancing, mask compliance and much more.
For those of you who are new to RXR Realty, they're one of the largest real estate companies in New York with over 27 million square feet of real estate. Normally, around 75,000 office workers occupy their building spaces. While New York was the epicenter of COVID-19 early on, it's positive recovery provides an interesting model for how to safely go back to normal life in the middle of a pandemic. RXR is offering its own unique perspective by implementing its RX Well platform, an IoT and AI based solution that supports safe return of people back to the office. The core advantage of Azure IoT Hub is it's end-to-end device management, massive scale, and seamless integration with other Azure services.
Walkthrough some of the user experiences:
• Office workers who need to feel safe in their return back to the office
• Property managers’ comprehensive view of building data in real-time, so they can dynamically adjust policies and procedures
• Facility managers that are actually tenants in the spaces who can see if more needs to be done to improve compliance to public health measures
► QUICK LINKS:
00:00 - Introduction
02:43 - Walk through the user experiences
06:48 - Behind the scenes tech
09:50 - Security
11:22 - How to report on both employee and property manager apps
14:19 - Device management
► Link References:
Find out more about Azure Spatial Analysis at https://aka.ms/SpatialAnalysis.
Get our RxWell solution in the Azure Marketplace at https://aka.ms/RXWellSolution.
Learn more about RXR's example at https://aka.ms/RXWell.
For more on Azure IoT and AI, check out https://www.azure.com.
Unfamiliar with Microsoft Mechanics? We are Microsoft’s official video series for IT. You can watch and share valuable content and demos of current and upcoming tech from the people who build it at Microsoft.
Subscribe to our YouTube: https://www.youtube.com/c/MicrosoftMechanicsSeries?sub_confirmation=1
Follow us on Twitter: https://twitter.com/MSFTMechanics
Follow us on LinkedIn: https://www.linkedin.com/company/microsoft-mechanics/
Follow us on Facebook: https://facebook.com/microsoftmechanics/
Full tutorial of the end-to-end experience that makes it easier for you to communicate and work more effectively with your teams. Aya Tange, Microsoft Teams Product Manager, joins host Jeremy Chapman to walk through some of the core capabilities and highlight all the updates along the way.
Teams brings together three main experiences:
• Chat, so you can collaborate with your team
• Meetings and calling, so you can always stay connected
• Apps and automation of your everyday business workflows
We've been working around the clock to make sure you have the best experience possible, which includes optimizing the service and bringing new experiences that allow you to have a natural human connection when using Teams – whether that's joined from the office, from home, or remotely. Dive into our Quick Links to see each new update in detail:
► QUICK LINKS:
00:00 - Introduction
02:40 - Chat- call, video chat, share content, and multiple chats
03:12 - Teams- invite-only channels, thread messages, rich-text editing, and tabs
07:34 - Pre-join screen- new audio and video controls and background effects
08:54 - Dynamic view- adjusts to prioritize what's most important
09:45 - Large gallery view- supports up to 49 people
10:04 - Together mode- brings your Team into one virtual shared space
10:57 - AI capabilities- will remove distracting background noise
11:29 - Live captions- see who is speaking
12:09 - Live transcription- see the full transcript accessible in the meeting chat
13:30 - Manage tasks- new unified view to track everything you need to do
► Link References:
Watch our seven-part Teams series at https://aka.ms/MicrosoftTeamsforIT.
See how to have multiple copies of Microsoft Teams open https://aka.ms/wfhmechanics.
Unfamiliar with Microsoft Mechanics? We are Microsoft’s official video series for IT. You can watch and share valuable content and demos of current and upcoming tech from the people who build it at Microsoft.
Subscribe to our YouTube: https://www.youtube.com/c/MicrosoftMechanicsSeries?sub_confirmation=1
Follow us on Twitter: https://twitter.com/MSFTMechanics
Follow us on LinkedIn: https://www.linkedin.com/company/microsoft-mechanics/
Follow us on Facebook: https://facebook.com/microsoftmechanics/
Find out how you can run your VMware workloads natively in Azure with the new Azure VMware Solution. Matt McSpirit, Microsoft Azure Senior Product Manager, joins Jeremy Chapman to show you how to create a VMware private cloud in Azure, and move your on-premises VMware easily to Azure, while continuing to use your existing investments and skill sets in VMware in the cloud.
For anyone new to this concept, Azure VMware Solution, or AVS, is a fully-managed Azure PaaS service that lets you run your VMWare environment natively in Azure. It is essentially VMware in the cloud with your existing VMware tools and processes.
Dive into this special edition of Microsoft Mechanics for answers to questions such as:
• How do I know how to size the environment in Azure?
• How easy is it to create a new AVS private cloud?
• How long does it take to build? (only about an hour!)
• What does the process look like to migrate VM workloads?
► QUICK LINKS:
00:00 - Introduction
00:25 - What is AVS?
00:43 - What’s new about it?
01:59 - Azure environment size
03:30 - What it takes to create AVS private cloud
05:34 - Process of Migrating VM Workloads
► Link References:
Learn more about Azure VMware Solution at https://aka.ms/getAVS.
Unfamiliar with Microsoft Mechanics? We are Microsoft’s official video series for IT. You can watch and share valuable content and demos of current and upcoming tech from the people who build it at Microsoft.
Subscribe to our YouTube: https://www.youtube.com/c/MicrosoftMechanicsSeries?sub_confirmation=1
Follow us on Twitter: https://twitter.com/MSFTMechanics
Follow us on LinkedIn: https://www.linkedin.com/company/microsoft-mechanics/
Follow us on Facebook: https://facebook.com/microsoftmechanics/
How to enable seamless management across your hybrid and multi-cloud environments, and tap into Azure services locally, by taking advantage of the latest updates to Azure Arc and the newly refactored Azure Stack HCI.
Azure's always been hybrid by design — we took that hybrid expertise and extended it, enabling multi-cloud and multi-edge capabilities. Azure CVP Julia White joins Matt McSpirit, Senior Product Manager for Microsoft Azure, to show Azure hybrid capabilities that give you a seamless approach to running and managing your applications across on-prem, multi-cloud and at the edge.
• With Azure Arc you have a consistent control plane for all of your resources wherever they reside.
• With Azure Arc enabled services, you can deploy Azure fully managed services anywhere, on-prem, and on other clouds.
• With Azure Stack portfolio, you can bring Azure consistent infrastructure directly into your data centers and even run it on existing certified hardware with Azure Stack HCI.
This takes Hybrids to the next level. You can take advantage of Azure on your terms, and truly innovate anywhere.
► QUICK LINKS:
00:00 - Introduction
02:18 - What you can do with Azure Arc
03:25 - Tech in action, and latest updates
05:11 - Azure Services anywhere
05:40 - Azure Stack Portfolio- updates to Azure Stack HCI
07:13 - How to deploy and manage
09:51 - Look at the experience within the Azure Portal
► Link References:
To learn more about Azure Stack and Azure Arc, experience hands-on tutorials, and get access to the latest previews of everything, go to https://www.azure.com.
Unfamiliar with Microsoft Mechanics? We are Microsoft’s official video series for IT. You can watch and share valuable content and demos of current and upcoming tech from the people who build it at Microsoft.
Subscribe to our YouTube: https://www.youtube.com/c/MicrosoftMechanicsSeries?sub_confirmation=1
Follow us on Twitter: https://twitter.com/MSFTMechanics
Follow us on LinkedIn: https://www.linkedin.com/company/microsoft-mechanics/
Follow us on Facebook: https://facebook.com/microsoftmechanics/
A deep dive into the newly announced Microsoft Defender. We'll show you how this integrated and automated approach to threat detection response across your end-user environments, multi-cloud, and on-premises infrastructure allows you to stop even the most sophisticated attacks. Microsoft Security CVP, Rob Lefferts, joins host Jeremy Chapman to give a comprehensive tour of Microsoft Defender in action and to show how it can be used to identify and contain an attack.
Two of our biggest areas of focus are threat detection and response — to help you prioritize the most important threats and apply the right layers of defense. We've just announced our holistic solution, for what's known in the industry as eXtended Detection and Response (XDR), with the newly named Microsoft Defender.
With Microsoft Defender, we give you a set of connected best-of-breed solutions for your data, device endpoints, identities, and apps. This is now combined with Azure Defender for threat protection across your server endpoints, containers, network, IoT devices on the edge, and managed apps. Together, Microsoft 365 Defender and Azure Defender give you an end-to-end XDR solution for threat detection and response across your Microsoft estate in the cloud, on-prem, and in other clouds.
It's the most comprehensive XDR solution in the industry, by far.
► QUICK LINKS:
00:00 - Introduction
01:40 - See the breadth of our threat protection
02:57 - What is Microsoft Defender?
04:08 - Combine with Azure Defender for an end-to-end solution
04:53 - Combine with Azure Sentinel for entire threat protection solution
05:25 - See an example of an attack
06:33 - Walk through a Microsoft Defender case
09:08 - View a threat analytics report
10:10 - Take a look from the point of view of Azure Defender
12:30 - See how Azure Sentinel connects to Microsoft Defender and Azure Defender
13:39 - Tips to get started
► Link References:
To learn more about Microsoft Defender, go to https://aka.ms/SIEMandXDR.
Unfamiliar with Microsoft Mechanics? We are Microsoft’s official video series for IT. You can watch and share valuable content and demos of current and upcoming tech from the people who build it at Microsoft.
Subscribe to our YouTube: https://www.youtube.com/c/MicrosoftMechanicsSeries?sub_confirmation=1
Follow us on Twitter: https://twitter.com/MSFTMechanics
Follow us on LinkedIn: https://www.linkedin.com/company/microsoft-mechanics/
Follow us on Facebook: https://facebook.com/microsoftmechanics/
in control of your own identity online. Owning your identity is more relevant than ever. In the digital environment, it’s hard to retain ownership of your identity once you’ve shared it. Every time you give away personal information in exchange for a service — like bank account numbers, proof of education, or even employment, it’s now in the custody of those different institutions. You no longer control the data associated with them, and you can’t take it back.
Verifiable Credentials is one of the most exciting and transformative areas of innovation. Verifiable Credentials and Decentralized Identifiers help you share your verifiable credentials without giving up your privacy. No one company or institution can control or store your information centrally— you can revoke your verifiable credentials at any time.
Joy Chik, Microsoft’s Identity CVP, joins Jeremy Chapman to show you how it works and gives you the key steps to get up and running.
► QUICK LINKS:
00:00 - Introduction
00:07 - New solution: Verifiable Credentials
01:39 - What is it, and how do things change?
02:16 - See how it all works
06:29 - Blockchain-based
08:04 - Get it up and running
13:26 - Where else are Verifiable Credentials applied?
14:08 - Links to learn more
► Link References:
To learn more and get all of the tutorials, go to https://aka.ms/DIDForDevs.
Download the Verifiable Credentials SDK and create your own DID at https://aka.ms/VCSDK.
Keep up to date with our Decentralized Identity blog at https://aka.ms/IdentityBlog/DID.
Unfamiliar with Microsoft Mechanics? We are Microsoft’s official video series for IT. You can watch and share valuable content and demos of current and upcoming tech from the people who build it at Microsoft.
Subscribe to our YouTube: https://www.youtube.com/c/MicrosoftMechanicsSeries?sub_confirmation=1
Follow us on Twitter: https://twitter.com/MSFTMechanics
Follow us on LinkedIn: https://www.linkedin.com/company/microsoft-mechanics/
Follow us on Facebook: https://facebook.com/microsoftmechanics/
eep your users and data safe wherever they're working from, take a tour of all the recent upcoming updates for Microsoft 365 admins. As people work remotely or in hybrid work environments, potentially on unmanaged devices or less trusted networks, information protection is more important than ever. We’ve created a simple environment for everybody — from end-users to administrators, in a way where the data is secure and able to be accessed from any device, in any location. Jeff Teper, Microsoft 365 CVP, joins Jeremy Chapman to discuss how his team is helping make the lives of our admins easier.
► Flag Locations:
Discover the locations in Microsoft Teams and SharePoint where your most sensitive information is generated and stored, so you can holistically apply these labels at that site or team level.
► Endpoint DLP:
Configure rules to detect and take actions at the file system level and manage Windows devices, so you can protect your files if they're moved from the cloud to a local device.
► Split tunneling:
To get best optimal performance, connect the user to the nearest Azure Front Door with a new service called Network Connection Insights found in the M365 Admin Center.
► Migration Tools:
On-Prem File Servers require VPN connectivity for remote work. Moving these files to the cloud can help the VPN saturation, get you to the cloud even faster, and ultimately allow you to take advantage of everything in Microsoft 365.
QUICK LINKS:
00:00 - Introduction
00:36 - What's easier for admins now?
01:49 - Apply labels at site or team level
06:06 - DLP to enforce responsible sharing policies
07:26 - Endpoint DLP
09:38 - Split Tunneling
11:17 - Migration Tools
Link References:
Find out more about security controls at https://aka.ms/securityinM365.
To learn more about migration, go to https://aka.ms/MigrateToM365.
Unfamiliar with Microsoft Mechanics? We are Microsoft’s official video series for IT. You can watch and share valuable content and demos of current and upcoming tech from the people who build it at Microsoft.
Subscribe to our YouTube: https://www.youtube.com/c/MicrosoftMechanicsSeries?sub_confirmation=1
Follow us on Twitter: https://twitter.com/MSFTMechanics
Follow us on LinkedIn: https://www.linkedin.com/company/microsoft-mechanics/
Follow us on Facebook: https://facebook.com/microsoftmechanics/
Go on a tour of Windows Virtual Desktop (WVD), and see all the latest updates. If you're new to WVD, it's a desktop and app virtualization service hosted in Azure, and it’s more popular than ever with the global acceleration of people working remotely. Kam VedBrat, Partner Group Program Manager for Windows Virtual Desktop, joins host Jeremy Chapman to show how they’ve been accelerating efforts to improve elasticity, simplify deployment and management, and optimize latency for customers all over the world.
► Updates include:
• Microsoft Teams A/V redirect: improves latency and reduces CPU usage, which lowers costs
• QuickStart: streamlines the setup experience, and makes deployment easier
• Service Monitoring: a dashboard with all the essential KPIs to monitor user experience and performance
• Policy management and security configuration: Windows 10 Enterprise multi-session support is coming to Microsoft Endpoint Manager for hybrid AAD joined VMs
• MSIX App Attach: you can have a slim virtual desktop image and customize the apps that are available for each user
► QUICK LINKS:
00:00 - Introduction
00:17 - WVD Progress
02:12 - Microsoft Teams A/V redirect
03:07 - QuickStart
04:07 - Service Monitoring
05:49 - Policy Management
07:18 - MSIX App Attach
09:04 - How to Lower Costs
► Link References:
The new WVD QuickStart can deploy a full WVD environment for you with the click of a button at https://aka.ms./WVDQuickStart.
Learn how to scale your VM's and find guidance on setting up the scaling tool at https://aka.ms/wvdautoscale.
Check out our updated learning path for WVD, and walk through the new setup and management processes at https://aka.ms/LearnWVD.
Unfamiliar with Microsoft Mechanics? We are Microsoft’s official video series for IT. You can watch and share valuable content and demos of current and upcoming tech from the people who build it at Microsoft.
Subscribe to our YouTube: https://www.youtube.com/c/MicrosoftMechanicsSeries?sub_confirmation=1
Follow us on Twitter: https://twitter.com/MSFTMechanics
Follow us on LinkedIn: https://www.linkedin.com/company/microsoft-mechanics/
Follow us on Facebook: https://facebook.com/microsoftmechanics/
See how anyone can now build an App directly from within Teams (without ever leaving Teams) using Power Apps, as well as the latest templates to kickstart your efforts. And for pro developers, we’ll show you how T-Mobile built their mission-critical Orbit Power App using custom code, Azure APIs, and connectors. Host Jeremy Chapman is joined by Charles Lamanna, CVP of Microsoft’s Low Code Platform, who shows you:
• New Power Platform solution templates for common apps you might use in the context of Teams
• How to increase storage as your app gets more and more use
• How to build connectors and APIs
• For Power Apps used in Teams, Azure API management is free
► QUICK LINKS:
00:00 - Introduction
01:04 - Build Power Apps in Teams
08:47 - Solution templates
10:08 - Increase storage
14:08 - Build connectors and APIs
16:16 - From simple to complex
17:01 - How to get started
► Link References:
Find everything you need to get started at https://powerplatform.microsoft.com.
Unfamiliar with Microsoft Mechanics? We are Microsoft’s official video series for IT. You can watch and share valuable content and demos of current and upcoming tech from the people who build it at Microsoft.
Subscribe to our YouTube: https://www.youtube.com/c/MicrosoftMechanicsSeries?sub_confirmation=1
Follow us on Twitter: https://twitter.com/MSFTMechanics
Follow us on LinkedIn: https://www.linkedin.com/company/microsoft-mechanics/
Follow us on Facebook: https://facebook.com/microsoftmechanics/
Introducing Azure Communication Services: a brand new platform that leverages the same enterprise-grade services behind Microsoft Teams through Azure to deliver video, voice, and chat experiences, and much more. CVP Scott Van Vliet, joins Jeremy Chapman to announce the public preview of Azure Communication Services, to discuss the significance of delivering these capabilities, and to show you how to build it.
Imagine taking the same chat, voice, video experiences, and capabilities of Microsoft Teams and making them available to any digital experience you want to build, tailored to your specific scenarios. You can now integrate the proven communications capabilities of Microsoft Teams across your apps, websites, mobile, and IoT platforms via Azure Communication Services with the same secure, compliant enterprise-scale foundation.
Built for the enterprise, you can now build secure connected experiences on your website that incorporate a variety of communications modalities. All this makes rich communication capabilities accessible, wherever your users might be engaging.
► QUICK LINKS:
00:00 - Introduction
00:03 - What Azure Communication Services is
01:13 - Built for enterprise
02:14 - 5 Communications services
03:46 - Real world demo
06:49 - How to build it
12:14 - How it integrates with Microsoft Teams
► Link References:
The public preview of the Azure Communication Services SDK is available today at https://aka.ms/ACSPreview.
Unfamiliar with Microsoft Mechanics? We are Microsoft’s official video series for IT. You can watch and share valuable content and demos of current and upcoming tech from the people who build it at Microsoft.
Subscribe to our YouTube: https://www.youtube.com/c/MicrosoftMechanicsSeries?sub_confirmation=1
Follow us on Twitter: https://twitter.com/MSFTMechanics
Follow us on LinkedIn: https://www.linkedin.com/company/microsoft-mechanics/
Follow us on Facebook: https://facebook.com/microsoftmechanics/