May 13, 2026
Ground every Microsoft 365 Copilot response in your real work data. Pull context from SharePoint, OneDrive, Teams, email, and meetings — all through Work IQ. Draft Word documents that carry your existing sensitivity labels, and resolve calendar conflicts in Outlook. Run multi-step Copilot Cowork workflows that generate files, schedule meetings, and send status updates from a single prompt.
Extend the same knowledge layer to ServiceNow, CRMs, and other non-Microsoft systems with API and MCP Server connectors in the Microsoft 365 admin center, or build your own agents in code against the Work IQ API.
Jeremy Chapman, Microsoft 365 Director, shares how data, context, and skills & tools combine into a single grounding layer for Copilot and your custom agents.
► QUICK LINKS:
00:00 - Work IQ Knowledge
Layer
01:32 - Copilot Chat
experiences
02:16 - Work IQ in your
apps
03:03 - Auto-Applied
Sensitivity Labels
04:20 - Copilot Cowork
Agentic Workflow
06:11 - Admin Center
Connectors
07:21 - Work IQ API for
Developers
08:50 - Wrap
up
► Link References
Check out the latest updates at https://aka.ms/WorkIQ
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